Returns are accepted within 14 days from the date of receipt of your order. The product must be accompanied by proof of purchase and be in its original packaging.

An email to info@pickabooshop.gr must be provided beforehand

NOT returns are accepted on the following products: swimwear, pacifiers, chews, yo-yos, breastfeeding items, breast pump.

All products must be returned in their original condition and packaging which must not have any marks, letters, addresses or anything that could deface or damage it.

Important:

In the event that upon delivery of the order you notice damaged packaging, contact us immediately at 2645025801 BEFORE completion of receipt

The consumer owes within a reasonable period ( 2-3 days) to check his order for completeness and integrity.

In case of a defective product, please send an e-mail to info@pickabooshop.gr with photos and/or video with a detailed description of the problem, mentioning the number and details of your order.

Shipping costs for returns:

In case you receive a defective or incorrect product, our company assumes the return costs .

If part or all of your order is changed, shipping costs will be borne by you.

Regardless of the courier company you choose, we point out that the return product must be delivered to our company's address: 

6 8th Division, 31100 Lefkada, PICK A BOO branch

For your own convenience and service, you can use the courier company cooperating with us (ELTA door-to-door) to take advantage of the special shipping prices. (indicatively, the refund amounts to €3.00 for parcels up to 4 kg , €7.90 up to 10 kg and €1 for each subsequent one kg ). It should be noted that the weight is also calculated based on volume measurement.

The return address of the package is:
6 8th Division, 31100 Lefkada, PICK A BOO store

CANCELLATIONS

The cancellation of the order by the customer is accepted only if the item has not yet been invoiced and given for shipment by PICK A BOO and in time no more than one (1) hour from the moment of its submission. Cancellation is done by sending an electronic message (e-mail) to info@pickabooshop.gr. on behalf of the customer or by phone at 2645025801 (within our opening hours). The customer must state the exact details of his order (order number/order phone). The cancellation is not considered complete if a relevant message/confirmation is not sent by PICK A BOO by email to the customer.

In the event that the customer has paid the value of his approved order and PICK A BOO prior to his declaration of cancellation has already collected it, then PICK A BOO must, within a period of fourteen (14) calendar days, return the received value to the customer in the same way that he made his payment. In case the purchase was paid by bank deposit, the deadline starts from the time the user/customer declares the cancellation and at the same time will notify PICK A BOO in writing the IBAN of the bank account and the competent bank, where he is the beneficiary/co-beneficiary, and to which account he wishes the refunded price to be deposited. In the event that payment was made in cash, this period starts from the receipt of the order cancellation statement and will be made upon agreement with the customer from the physical pickaboo store . Finally, if a credit or debit card has been charged, then PICK A BOO is obliged, within the period of fourteen (14) working days from the receipt of the statement, to declare the cancellation of the charge to the cooperating bank, which then forwards the order to the issuer of the user's card/client bank. In this case, PICK A BOO is considered to have legally fulfilled its obligations by declaring the cancellation to the collaborating bank (and returning any fee collected if it has already been paid to it by the time of cancellation). The PICK A BOO expressly declares that it has absolutely no authority or responsibility regarding the method of offsetting the amount to the customer's account by the bank that has issued his card (especially in the case of an order with interest-free installments, regarding whether there will be a gradual offsetting or immediate early maturity of installments, etc.) and these issues are regulated exclusively by the issuing bank of the card based on its policy and the contract that connects it with the customer.